Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator, and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Mail Service
    6. Maintenance Requests
    7. Parking, Bicycle Parking
    8. Security
    9. Signage and Directory
    10. Storage
    11. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter in Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Severe Weather and Natural Disasters

When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two classifications; a Watch or a Warning. A Watch becomes effective when atmospheric conditions are present that can produce the particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt action must be taken to ensure your safety.

Except in very rare circumstances, the decision to evacuate the building based on the above weather reports will not be made by the Building Management Office, but rather by each individual tenatn company. However, in the event these conditions do exist, the following guidelines should be adhered to:

  • Move away from outside windows. If windows in your offices are supplied with blinds, close the blinds (this will provide protection from broken glass).
  • Remain calm.
  • If evacuated, lock all desk drawers and take all items of value with you.
  • If evacuated, use a route that is in the building interior and stay away from large expanses of glass and windows.
  • Use the stairwells rather than the elevators.
  • Once evacuated, do not return to your office until advised to do so by your Floor Warden. 

 

Major Natural Disasters

Disasters and emergencies affecting large areas can sometimes develop quickly. Flash floods and earthquakes, for example, can strike with little or no advance warning. Perhaps the most basic thing to remember is to KEEP CALM. In the event of a disaster or emergency: Keep your radio or television set tuned to hear weather reports and forecasts (issued by The National Weather Service) as well as other information and advice that may be broadcast by your local government. Use your telephone only to report disaster events to 911. If you tie-up phone lines simply to get information, you may prevent emergency calls from being completed. Stay away from disaster area. Follow the advice and instructions of authorities in charge.

 

Earthquakes

Earthquake Preparedness

 Keep an earthquake preparedness kit on hand. Include the following:

  • Food and water– at minimum, a 3 day supply (a 7 day supply is ideal)
  • First Aid kit and First Aid manual
  • Large and small heavy-duty plastic bags, duct tape and scissors
  • Extra prescriptions and eyewear
  • Heavy-duty shoes and gloves
  • Extra clothing, and a whistle
  • Rescue tools
  • Portable TV and/or radio with extra batteries
  • Flashlights and extra batteries
  • Cash (ATMs and credit cards may not work)
  • Emergency Phone List, including family at work, school, daycare, etc.
  • Cell phone

 

During an Earthquake

Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the quake. During an earthquake, please observe the following:

  • Remain calm, do not panic.
  • Stay in the office area.
  • Take cover under tables, desks, or strong doorways.
  • Keep away from windows and glass doors.
  • Keep clear of filing cabinets, shelves and tall stacks of materials.
  • Check for any injured personnel and administer first aid where necessary.
  • Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious cases.
  • In the event of a fire resulting from an earthquake, follow the fire emergency procedures.

 

Following an Earthquake

  • Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that generates them, they can cause additional damage.
  • If you smell gas, notify the Building Office or Security immediately.
  • Check immediate location– make sure you are safe.
  • Check for injuries and apply first aid as needed. Be prepared for an absence of immediate emergency services, and be prepared to help yourself and others.
  • Extinguish any fires. Do not light matches. Do not smoke.
  • Listen for news or pertinent instructions on the radio or television.
  • Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are properly mated to their cradles.
  • Conserve, and responsibly ration food and water.

Hurricanes

Hurricanes are a potential threat from June through November. These tropical storms are characterized by winds in excess of 75 miles per hour and extremely heavy rain. The following suggestions and divisions of responsibilities are designed to provide for the safety of all, by reducing the chance of injury or death and minimizing the potential loss of assets.

It is advantageous that the building be evacuated as expediently as possible once hurricane preparations have been made.

  • Raise all blinds within the suite.
  • Disconnect all computers or other machines and remove any units located in window wall offices.
  • Clear all desks, credenzas and filing cabinets of loose articles and store in file cabinets.
  • Companies with significant computer or after-hour operations are encouraged to implement their own written Hurrican Emergency plan to deal with operation and prorection of their systems and personnel.
  • If a hurrican is imminent, complete office preparation in sufficient time to allow employees to leave work to secure their homes prior to the expected arrival of gale fore winds.  
  • Notify Building Management upon evacation of your space.

Public Utility

During disasters that cause loss of primiary power, the utility company will work to restore service as quickly as possible. 

Building Duties

When a hurrican is imminent, the following action will be taken by the Building Staff:

  • Bring potential flying objects indoors.
  • Supplies of building and other materials will be checked or obtained for availability to cover broken windows, etc.

After the storm, the following actions will be taken by the Building Staff:

  • A thorought search for safety hazards will be conducted.
  • Repairs will be made as quickly as possible.
  • Communications will be maintained with Public Utilities until all disrupted service is restored.